Industry/Client Description
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Deliverables/Outcome
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| Financial Services |
| Diversified financial services company, with over $640 billion in assets and offices in 190 countries. |
Advised management in needs assessment and system upgrade of hardware in Asia and Latin America data centers of correspondent banks.
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| Financial Services |
| Community bank, now part of commercial bank with over $5 billion in assets. Located in the Bay Area, California. |
Designed, developed and implemented disaster recovery plan for the company, to ensure minimal business interruption due to natural or man-made emergencies.
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| High Tech |
| Creates and distributes business-development software for entrepreneurs and business owners, with over 650,000 copies in use.
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Analyzed processes and effectiveness of call center and determined viability of outsourcing the function.
Recommended upgrade to systems and technology to increase customer satisfaction.
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| Manufacturing |
| Leading supplier of process control and yield management solutions (software, consulting, etc.) for the semiconductor and related microelectronics industries.
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Researched and developed an analysis of an internal operations problem, for review by senior management.
Assisted in utilizing report results for company-wide communication to prevent reoccurrence of errors.
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| Entertainment |
| One of the leading entertainment companies in the world, offering motion pictures and home videos, theme parks and attractions, television networks and programming. |
Created corporate internal communications materials to communicate company values, resources and administrative process.
Created employee handbook delineating policies and procedures for use as an internal resource by all employees.
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| Entertainment |
| Operates the world’s largest and most sophisticated consumer payments processing system, with over 21,000 member financial institutions. |
Determined operational and technical requirements for reducing risk and expediting delivery of secured transactions over the Internet.
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| Financial Services |
| Diversified financial services company with $280 billion in assets and over 5400 locations. |
Design, develop and facilitate the establishment of new customer service call center to address growing needs of the business banking customer base resulting from banks’ merger.
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| Financial Services |
| Diversified financial services company with $280 billion in assets and over 5400 locations. |
Following corporate merger, worked with business integration team to implement the data conversion of business banking cash management accounts to new systems.
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